Last Updated: 09/08/2025
Thank you for shopping at shostadokan.com. Since we operate as a dropshipping business (products shipped directly from suppliers like AliExpress), our refund and return policies are subject to the following conditions. Please read carefully before making a purchase.
1. Eligibility for Returns & Refunds
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Damaged/Defective Products: If you receive a damaged, wrong, or defective item, you may request a replacement or refund within 7 days of delivery.
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Non-Delivery: If your order does not arrive within the estimated delivery time, you may request a refund.
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Change of Mind: Since we rely on suppliers, we do not accept returns for buyer’s remorse (unless explicitly stated otherwise).
2. Return Process
To request a return/refund:
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Contact Us within 7 days of delivery at [email protected]
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Provide:
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Order number
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Photos/videos of the issue (if damaged/defective)
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We will review and respond within 7 business days.
3. Refund Options
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Refund: Issued to the original payment method (processing time: 5–10 business days).
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Store Credit: Option to receive credit for future purchases.
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Replacement: If available, we may ship a replacement (subject to supplier approval).
4. Non-Refundable Items
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Products damaged due to misuse or improper handling.
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Items not covered under warranty.
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Perishable or customized products.
5. Shipping Costs for Returns
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Supplier’s Fault (wrong/damaged item): We cover return shipping.
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Buyer’s Fault (wrong address, change of mind): Customer bears return costs.
6. Processing Time
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Refunds: 5–10 business days after approval.
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Replacements: 10–20 business days (depends on supplier).
7. Contact Us
For return requests or questions:
📧 Email: [email protected]
📞 Phone/WhatsApp: 01642351554